Terms of service
📑 Terms of Service
By purchasing from this shop, you agree to the following terms of service.
Products & Handmade Nature
All items are handmade or made to order. I make every effort to use the same materials, beads, and components shown in product photos whenever possible. However, some variation may be required due to availability and is considered part of the handmade nature of each piece.
If a material substitution would significantly impact the overall design, I will contact the buyer prior to shipment to discuss options.
Product photos are intended to represent items as accurately as possible, but colors may vary slightly depending on screen or lighting.
Orders & Processing
Please review order details carefully before completing your purchase. Orders begin processing shortly after they are placed.
Most orders ship within 2 business days, as outlined in the Shipping & Delivery Policy.
Order Cancellations
Order cancellation requests must be made before an item has shipped. Once an order has shipped, it is no longer eligible for cancellation.
Custom Orders
Custom or personalized orders may only be canceled prior to the start of production. Once production has begun, custom orders cannot be canceled, returned, or refunded.
If you need to request a cancellation for a custom order, please contact me as soon as possible after placing your order.
Shipping & Delivery
Shipping methods, delivery estimates, and insurance coverage are detailed in the Shipping & Delivery Policy. Delivery times provided by USPS are estimates and are not guaranteed.
Once an order is in transit, I am not responsible for shipping delays caused by the carrier, but I am happy to assist with tracking or insurance claims when needed.
Returns & Exchanges
Due to the handmade and/or made‑to‑order nature of items, returns and refunds are not accepted unless expressly required by law.
Please refer to the Returns & Issues Policy for details regarding order issues or rare exceptions.
Intellectual Property
All designs, photographs, text, and content in this shop are the property of the shop owner and may not be copied, reproduced, or used without written permission.
Limitation of Liability
This shop is not responsible for any damages, losses, or expenses arising from the use or misuse of purchased items beyond the original purchase price.
Privacy
Your personal information is handled in accordance with the Privacy Policy. Personal data is used solely for order fulfillment and customer service purposes and is never sold.
Contact
If you have any questions about these terms or your order, contact hannah@hannahbuhnahnuh.store.